2026 Customer Experience Solutions Expo

Discover cutting-edge strategies and tools at the 2026 Customer Experience Management Expo in Tokyo. Enhance customer engagement and satisfaction with industry leaders.

About This Fair

The 10th Customer Experience Management Expo -Summer- stands at the forefront of innovations in building and maintaining strong customer relationships. This influential event offers companies an unparalleled environment to discover new strategies and technologies dedicated to elevating customer satisfaction and loyalty.

Innovative Solutions for Customer Engagement

The expo highlights a comprehensive range of solutions designed to help businesses connect meaningfully with their customers. Attendees will find:

  • Advanced platforms for analyzing customer information
  • Latest technologies for real-time customer interaction
  • Services that connect businesses with customer emotions
  • Tools for tracking and improving customer loyalty

Who Should Attend?

This event is essential for professionals in marketing, sales, customer service, and IT who aim to strengthen their customer experience strategies. Whether you're looking to adopt the latest engagement tools or discover new approaches to customer loyalty, the expo offers tailored resources for every need. Learn about more business opportunities on our trade fairs page.

Networking and Learning Opportunities

The expo fosters a vibrant environment for building connections and exchanging insights. Attendees can participate in diverse activities such as:

  • Interactive workshops and seminars led by industry leaders
  • Exhibits showcasing the latest customer experience technology
  • Networking lounges to connect with peers and experts

Looking for language support at international events? Check out our interpretation meetings service.

Exhibitor Highlights

The expo is expected to attract between 100 and 500 exhibitors, spanning industries from software and analytics to customer service platforms. This diversity ensures a broad selection of state-of-the-art solutions to explore.

How the Expo Supports Business Growth

Participation in the Customer Experience Management Expo is more than a learning opportunity—it’s a gateway to expanding professional networks and keeping pace with industry trends. Exhibitors and visitors alike can leverage the event to:

  • Uncover practical strategies to increase customer retention
  • Benchmark company practices against industry leaders
  • Stay ahead of market developments in customer experience

For international businesses, our local support hub can help maximize your visit to Tokyo.

FAQ

The expo focuses on strategies and tools for advancing customer engagement, analyzing customer information, and increasing loyalty by connecting with customer emotions.
Professionals involved in marketing, sales, customer service, and IT, as well as anyone seeking to improve their customer engagement and satisfaction strategies.
Based on previous editions, between 100 and 500 exhibitors are expected. Check the official website for the most current data.
Attendees can participate in workshops, seminars, product demonstrations, and networking sessions, all tailored towards innovations in customer experience management.
The expo is organized by RX Japan Ltd., one of Japan's leading trade show organizers.